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What Do You Really Mean?

Female Sales Assistant At Checkout Of Clothing Store With Customers

Have you ever wondered why some people are more effective at getting their message across, yet others can’t get their audience’s attention? We all remember the “I have a dream” speech, though there are many other effective speeches out there, like when Malala Yousafzai, the Pakistani activist for female education, addressed the United Nations youth […]



Thursday April 21, 2016 at 8:23 am ⋅ pennyv
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The Power of a Smile…

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Have you ever looked at yourself in the mirror when you’re angry or anxious? Your face is probably red and scrunched up, with the wrinkles on your forehead quite visible. How do you feel when you are around angry and unhappy people? You have the power to change someone else’s state by being in a […]



Wednesday February 10, 2016 at 8:19 am ⋅ pennyv
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Customer Service Still Rules As 2015 Comes To A Close

Screen Shot 2015-12-29 at 11.48.16 am

As another year comes to an end, 2015 has not been an eventful one for small business. Most would say this is a good thing. Sales continue to strengthen, and the lower dollar value is good for retailers, though it is not so good for consumers who want to buy online. This means that they […]



Wednesday December 30, 2015 at 8:17 am ⋅ pennyv
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