Christmas is traditionally the biggest trading period in the retail calendar. Stores depend on this time to make about 60% to 75% of their sales and profit for the year. This is their opportunity to compete for the consumer dollar. This year both David Jones and Myer want to gain ground lost over the past […]
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RSS feed for this sectionLet the Christmas Department Store Wars Begin!
We make our best decisions logically, or do we? 
Do you use the same principles in sport as in business??? 
When Time Is of the Essence! In Customer Service It’s the Little Things That Matter…
Dear Manager of the Sheraton Mirage Port Douglas Resort, Recently my husband and I came to stay at your resort. We were aware of your ongoing renovations, but we had been informed that since it was a big resort, the matter wouldn’t really affect us. We ended up upgrading to one of the new rooms and […]
Why Small Business Fails 
5 steps to creating the image you want in sales 
Service Is a Dirty Word Selling The Intangible
It’s been a while since we last spoke. I was on a whirlwind tour with one of my favourite clients where I consulted and worked closely with their clients in order to build customer service experience and to increase sales. This business is a leader in the education industry. However, they were not offering a […]
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