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You’re in a store; you have decided you are going to buy a new lounge suite. You have been to many stores and have seen so many couches you are delirious by now.You have narrowed it down to two but you can’t decide. The first thing you say to yourself is “Think logically and reasonably.” […]

No I haven’t gone mad. My business is retail. What if we change that to "Happy Staff, Happy Clients"? Yeah, I know it doesn’t sound so good, though it is great for business. There has been a long held belief that the customer was the most important person in your business. Yes, I get it […]

Last week I had an appointment with my daughter’s dental surgeon, we had never been there before and the appointment had been made two months in advance. It was a rainy day, in peak hour traffic. The only consolation was that we…