Dear Retailer, Just in case you wanted to know how I feel! I visit your store once a week most weeks of the year to buy my coffee beans. Sometimes I come with my husband, sometimes without, and sometimes he shops alone. By now you should know us since we have shopped with you regularly for […]
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Influence Customer Behaviour 
“The greatest Leaders Don’t Rule They Inspire” 
What is success? Change the Meaning of “NO” in Sales
Does the word “NO” in sales make you feel deflated and defeated? Does it make you wish you had actually listened to the wise words of your parents and gone on to University instead? The good news is you don’t have to feel this way. You can change the meaning of “NO.” A small business woman […]
Does your customer service reflect your store branding? 
Life’s Purpose 
Are you living below the line or above the line? You Are Doing The Client A Disservice By Not Selling them Enough!
Recently I went shopping with my daughter. We both had special occasions to go to and needed new underwear, so we shopped at one of the major retailers. The experience was good and the salesperson was thorough. She was genuinely interested in us and getting us the right product. What I did find fascinating came […]
5 steps to creating the image you want in sales 
ANTS THE 4 PART PHILOSOPHY 
Great Service comes from within Connect with Penny
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