Change Is In The Air….

Some people see change as negative or unsettling. I see change as exciting and fun. For me it’s like an adventure. The last few years in business have been like that overseas trip you take. You start off with a plan – or, if you’re like me, a very loose plan of what you want to do. It’s about getting out of the hotel room and discovering those wonderful secrets only the locals know. It’s about finding new opportunities by talking to the locals and creating incredible memories, experiences, and stories to share with friends and family.

Whether I am travelling overseas or within Australia, there is one thing I look out for: how people interact in business. I love to people watch – looking at body language, listening to how people are spoken to by salespeople, and seeing whether businesses are creating an experience for their clients. I guess you can say it’s in my blood. I just love people, customer service, and making money. Are these mutually exclusive? What most businesses don’t understand is that there’s a very simple formula: if you build great rapport with your clients, give them an experience they will never forget, and give them significance and connection, then they will be happy to give you their money. It’s really that simple!

PennyV.com.au has evolved because I could see that wherever I travelled in the world customer service standards were inconsistent. I knew something had to be done. Through years of experience, I know what works to interact with clients on a far superior level. I’ve invested in my education, studied, researched, written, and created video, audio programs, and training programs specialising in communication style, preference, and human behaviour. I want to share everything I know with you and your staff to help you create extraordinary experiences for your clients.

Let’s face it. Every small business owner wants a return on investment. Because I believe in the tools and resources you will get in the training, I will guarantee an increase in sales by at least 20% if small businesses will adopt within the first three months the strategies I teach in my customer service training programs, or I will give them their money back. Yep, I’m serious!

If your serious and want to make more money than you currently are and curious to know about how I can help you call me on 01418447413 or email me at penny@pennyv.com.au.